Shipping and Returns

General Shipping

At RawOrganicMaca.info,  orders placed with us generally leave our California warehouse within one business day.  Occasionally, due to unforeseen circumstances as well as holidays, an order will take up to three days to ship.

Although your item may ship out immediately it may take longer than that to receive your tracking number.  Tracking numbers will be sent you via email as soon as that information becomes available to us.  We commonly ship by USPS, but sometimes do use other carriers.

International Shipping

To see the cost to ship to your area, add a product to your cart and go through the checkout process.  Costs are determined by your exact location.  All international shipments will also ship within 3 business days.  In most cases, your order will leave our warehouse within 1 business day.

Damages & Exchanges

Your satisfaction is our top priority.   Since we sell the best maca available, we rarely have any problems. But if your product is damaged or defective in some way, we’ll make sure you’re taken care of.  If your product was damaged during shipping, contact us and we’ll help you get it replaced immediately.

Returns

Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:

1. You decided to cancel your order

If the order hasn’t been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 4 below.

2. You received an item that appears to have been damaged during shipping

If a package appears to have been damaged during shipping, the item is oftentimes still okay.  If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you’ve determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired.  Contact us if this is the case.  Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.

3. You’ve received the product but you’ve decided you want to return it

If you receive an item and decide to return it, you can do so if

1. The  item is unopened, unused, and still in the original packaging.
2. You contact us to notify us that you’d like to return the item within 30 calendar days of receiving the item.
3. You contact us to get an RMA Number and return instructions PRIOR to returning the item.

If you meet all three of the above requirements, we will refund you the purchase price of your order, less shipping costs.

You are responsible for return shipping charges to return the product to us.

4. You refuse the delivery of your order, and it comes back to us

If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling.

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