At The Maca Team, orders generally leave our warehouse within one business day. Orders placed Friday afternoon (EST) Saturday and Sunday, leave our warehouse on Monday morning. Occasionally, due to unforeseen circumstances as well as holidays, an order will take an extra day to ship.
We ship within the US and to APO boxes using USPS. We always use a tracking number and send it to you as soon as it’s available. For some expedited shipping we sometimes use Fedex or UPS.
We regularly ship our products all over the world using USPS global priority mail. (It’s typically 10-14 business days to most destinations). Since your order will be shipped outside the U.S., you may be required to pay international customs and brokerage fees. Sunfood is not responsible for these fees, even if you do not accept the package, so if you are concerned, please check with your country’s customs policies prior to ordering.
Damages & Exchanges
Your satisfaction is our top priority. Since we sell the best maca available, we rarely have any problems. But if your product is damaged or defective in some way, we’ll make sure you’re taken care of. If your product was damaged during shipping, contact us and we’ll help you get it replaced immediately.
Please find your specific situation from the list of scenarios below to learn how we handle that particular situation:
1. You decided to cancel your order
If the order hasn’t been shipped out yet, we can cancel the order and issue you a refund with no penalty. If you do not cancel the order until after it has already been shipped, your situation will be handled according to situation 4 below.
2. You received an item that appears to have been damaged during shipping
If a package appears to have been damaged during shipping, the item is oftentimes still okay. If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you’ve determined whether or not a shipping insurance claim needs to be submitted. If any of the original packaging is thrown away, we cannot file a shipping insurance claim. Discarding shipping materials or box contents waves your right to get your product replaced or repaired. Contact us if this is the case. Once we have confirmed that you still have the original shipping materials and that the item was damaged during shipping, and after we have officially filed the shipping insurance claim forms, we will send out new parts or a new product at no cost to you.
3. You’ve received the product but you’ve decided you want to return it
If you receive an item and decide to return it, you can do so if
- The item is unopened, unused, and still in the original packaging.
- You contact us to notify us that you’d like to return the item within 30 calendar days of receiving the item.
- You contact us to get an RMA Number and return instructions PRIOR to returning the item.
If you meet all three of the above requirements, we will refund you the purchase price of your order, less shipping costs.
You are responsible for return shipping charges to return the product to us.
4. You refuse the delivery of your order, and it comes back to us
If you refuse an item and it comes back to us, you will be issued a refund LESS a 15% restocking fee and our actual cost for shipping and handling.